Häufig gestellte Fragen (FAQ)
Frequently Asked Questions
How do you order?
Simply add the desired item to your shopping cart and follow the checkout process. You will receive an order confirmation by email after completing your order.
How do you cancel or change your order?
If your order hasn't been shipped yet, feel free to contact us – we'll check if changes are still possible.
What payment methods are available?
You can pay safely and conveniently using the following methods:
- PayPal
- ApplePay
- Credit card
All payments are transmitted encrypted and processed securely.
Where do you deliver to?
We ship within Germany with DHL.
Wie viel kostet der Versand?
- 5,99 € innerhalb von Deutschland
Ab einem Bestellwert von 119 € ist der Versand innerhalb von Deutschland kostenfrei.
How long does the delivery take?
Delivery time is usually 2 to 7 business days, depending on the destination.
Do you get a tracking number?
Yes. Once your parcel has been dispatched, you will receive an email with the
DHL tracking number.
Can you return your order?
Yes, you have a 14-day right of withdrawal.
Simply send us a message before returning the goods.
Are there any exceptions to the right of withdrawal?
Yes, custom-made jewelry (e.g. with engraving or special dimensions) cannot be exchanged.
Who bears the cost of return shipping?
You bear the cost of returning the goods. Once we have received and checked the goods, we will refund the purchase price to you.
Are the jewelry items new?
Yes, we sell only new
jewelry, some of which is handmade or custom-made.
Was bedeutet „individuell angefertigt“?
„Individuell angefertigte“ Produkte sind Produkte, die speziell nach Ihren Vorgaben gefertigt werden, z.B. mit Gravur oder persönlicher Anpassung.
Do you offer gift wrapping?
No, we do not use separate gift packaging because our lovingly designed product packaging already provides the perfect gift surprise.
How can you reach us?
If you have any questions or problems, please feel free to contact us at any time:
info@collectorssurvive.de
Your message will usually be answered within 24 hours on weekdays.
